Response Times

At Reel Unlimited, we value asynchronous communication to reduce time spent on calls and messages. We have developed an extensive project brief builder to gather necessary information for each project submitted.

• Pre-sales inquiries: Live chat (2-hour response) or email (24-48 hours response) on business days.
• After-sales support: Priority live chat (30 min - 1 hour response) and email (24 hours response) for clients.
• Instant communication: Slack Connect for cross-organization collaboration (30 min - 1 hour response on business days).
• Project communication: Project managers provide daily updates. Writers and designers respond within 12-24 hours on the client portal and Slack.
• For time-sensitive questions, contact your dedicated project manager for prompt assistance.